The terms and conditions under this heading relate to the promotional offer run by Vodafone which will be offered to customers, the “Level Up offer”. These terms and conditions apply in addition to the General Terms and Conditions under which you enjoy access to Vodafone's Mobile Telecommunications Services together with our third party partners listed below and form part of your contract with us. By deciding to avail of the Level Up Offer, you agree to be bound by these terms and conditions.
Level Up gives you access to professional spaces and equipment you may not otherwise have access to. You can use them however you like to develop your projects. You also have the chance to book an online learning experience which you can use to develop your skills and Level Up.
You are eligible to get involved in Level Up if you have been an active Vodafone X customer for the last month or longer, you are over the age of 18, you have opted in to marketing communications from Vodafone and have topped up to reactivate your plan by €20 or more.
Vodafone will send you an SMS to register your interest in Level Up. Once you register, are over 18 and top up by €20 you will receive a code. If you meet the eligibility requirements but haven’t received an SMS, and you are interested in getting involved in Level Up, please click here to let us know.
Simply log in to the site with your unique code from Vodafone X (which is valid for 28 days from when you receive it, for one Level Up experience, subject to availability), choose the space or experience you’re interested in, and request a booking. Please remember, there are a limited number of spaces and experiences available, but they do renew each month. So if you don’t find what you’re looking for, check back next month to see what else has opened up.
There is indeed. Just tag photos and/or videos, or even finished projects, with #VodafoneXLevelUp on Instagram or Twitter. We know you’re doing cool stuff so we’ll be watching this hashtag with interest, and will pick the most interesting or inspiring content to highlight on our channels. You never know where Level Up could take you.
Level Up is exclusive to Vodafone X customers, so to get involved you’ll need to switch to Vodafone X. And don’t forget all the other benefits you get with Vodafone X: up to 25GB of 4G data plus your choice of Unlimited Weekends, Sky Sports Mobile TV, or 6 months of Spotify Premium for just €20 top up. Once you’ve switched, you will need to meet the Level Up eligibility requirements (please see related FAQ above). To switch today, click here.
Check your emails for a message from us about next steps, and for a response from the space provider you’ve selected. Please note, once you start the booking process with the space provider, you are now dealing exclusively with them, and not Vodafone X. The spaces and experiences offered through Level Up are managed by external providers. They are not proprietary Vodafone X products or services.
That depends on the type of space it is. If you have questions, please email the space provider directly and ask them. If in doubt, or if you need special equipment for your project, bring it along when your booking has been confirmed.
Please contact the space provider directly, and include the unique code you used to log in, the email address you used to request the booking, and the name of the space itself. It’s more than likely an oversight on their behalf so just pop them a message to double-check.
Level Up is all about taking your ambitions to the next level, so use this space for whatever you need to fuel your ambitions, projects and goals.
You should not be asked to pay for the space. Please let the space provider know that you booked through Vodafone X Level Up and have your unique code handy in case they need to double-check.
Check your emails for a message from us about next steps. It will contain instructions on how to redeem your experience.
If the above does not answer your question you can contact the Vodafone customer care team on 1741